DigiPharma Session ZAIDYN OverviewCustomer EngagementInsights

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Transform HCP engagement with ZAIDYN® at DigiPharma Connect

March 10-12, 2025 Westin Savannah Harbor Golf Resort & Spa Savannah, Georgia
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Connect with ZS experts at DigiPharma

Let’s work together to engage the healthcare system.

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Live session Breaking through the noise: Redefining customer experience with AI in a data-driven world​
March 11, 2025 1:30 p.m.–2:00 p.m.

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 In today’s fast-paced, data-driven world, delivering personalized and meaningful interactions is no longer a luxury—it’s a necessity for building lasting customer relationships. Yet the healthcare industry faces growing engagement challenges: Fragmented outreach, irrelevant content and poor timing dilutes the impact of communications, frustrating customers and hindering meaningful connections.
Join us for an insightful session to:
  • Discover how omnichannel next best action (NBA) leverages data and AI to deliver personalized, relevant and timely interactions across a range of channels.
  • Gain insights into how healthcare companies can achieve media excellence, accelerate product launches and create cohesive customer experiences.
  • Unlock the power of AI to elevate your customer experience to new heights.​

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Meet our experts

Set up one-on-one conversations with ZS leaders at DigiPharma Connect.

Omer Hancer

Principal, Omnichannel Customer Experience

Ankit Singh

Associate Principal, Omnichannel Customer Experience

Scott Seltzer

Sales Director, Small and Emerging Pharmaceuticals

Anchor: ZAIDYN-OVERVIEW

ZAIDYN by ZS

Accelerate your digital journey with a platform made for life sciences

What's ZAIDYN

ZAIDYN is an intelligent, cloud-based platform for data, analytics, algorithms and digital workflows that empowers your people to transform processes and create real change. Our platform infuses four decades of life sciences experience with next-generation AI and advanced analytics so you can elevate outcomes for your customers and your business. Use it to transform the way your teams engage, connect and deliver the personalized care experiences patients want and deserve.

Why ZAIDYN

ZAIDYN expands on more than 40 years of ZS software expertise.
  • 150+ companies use our software to drive business decisions
  • 900+ clinical trials supported by our clinical development offerings
  • 15%–40% improvement in HCP interactions with our customer engagement offerings
  • 10,000+ users rely on our data and analytics offerings

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ZAIDYN Customer Engagement

ZAIDYN Customer Engagement is a suite of products that helps life sciences companies improve their sales and marketing efforts through advanced data and AI capabilities. Combining technology and deep domain expertise, it improves how companies connect with healthcare providers (HCPs), ensuring more meaningful and impactful customer experiences through hyper-personalized outreach at scale.

Enhanced customer experience

ZAIDYN enhances the customer experience by tailoring interactions based on healthcare professionals' preferences.

Better performance and ROI

ZAIDYN improves marketing campaign effectiveness and return on investment by leveraging AI and machine learning.

Increased productivity

ZAIDYN increases sales rep efficiency by providing actionable insights and coordinated strategies.

Personalization at scale

ZAIDYN OmniBERT NBA leverages data and AI to deliver personalized, relevant and timely interactions across a range of channels.

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